Orders pickup at Arrivals Level will be affected due to the temporary closure of HKairport Shop Concierge (Arrivals) & Duty Zero Spirits Pickup Store (Arrivals).

For any enquiries, please contact our 24-hour hotline at (+852) 2183 5111, and stay tuned with our website for further service updates.
Earliest Pickup Time

Returns and Refunds

We are committed to providing you with all-round services.

30-Day Returns and Refunds Guarantee - Within 30 days after you receive your product, if you find the product is damaged or has any defective issues, please click here to apply for returns and refunds:

  1. Fill in and submit the online form for returns and refunds with information and photos regarding the damage or the issue.
  2. Our customer services team will contact you on the next business day to handle the application.
  3. Please call our customer services team at (+852) 2183 5111 if you do not receive our response within the next business day.
  4. The product(s) may have to be sent back to us for checking and verification when our customer services team agrees to proceed with the application.
  5. After the application has been approved, the sum will be credited directly to the credit/debit card account you used for paying for the order.

We will not accept an application for returns and refunds if:

  • The application for returns and refunds is made more than 30 days after you receive the products.
  • The item was not sent to us for checking and verification when requested.
  • The item is a free gift, giveaway or tester.
  • The item is rejected for personal reasons or on subjective grounds.
  • You submit insufficient information/evidence regarding the damage or the issue.
  • The coupon(s) earned from the order have already been used.

Please click here to check your returns and refunds status.

In case of any dispute between the Parties in respect of or in connection with these terms and conditions, HKIA's determination shall be final and binding.

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