Delivery orders will be arranged by SF Express due to the closure of Hongkong Post. Please be noted that in-door delivery by SF Express to Tsz Wan Shan is temporarily suspended, customers have to pick up at their orders at the nearest SF Express location.
Orders pickup at Arrivals Level will be affected due to the temporary closure of HKairport Shop Concierge (Arrivals) & Duty Zero Spirits Pickup Store (Arrivals).
For any enquiries, please contact our 24-hour hotline at (+852) 2183 5111, and stay tuned with our website for further service updates.
You understand that it is voluntary for you to provide your personal data as described hereinbelow. However, if you do not provide the personal data as required, you may not be able to register for the Account and/or use the Services.
Collection of your Personal Data
(A) Registration of the Account
When you register an Account, we will collect your following personal data:
First name (compulsory)
Last name (compulsory)
Mobile phone number (compulsory)
Email address (compulsory if the Account is registered at HKairport Shop)
Month and year of birth (optional)
Country or region (optional)
Company name (for airport staff only – optional)
Expiry date of your Airport Restricted Area Permit (“ARA Permit”) or Crew Member Certificate (“CMC”) (for airport staff only – optional)
ARA Permit or CMC number (for airport staff only – optional)
The personal data that is strictly necessary for us to deliver the Services will be marked with an asterisk (*). If you do not provide such personal data, you will not be able to register for an Account or enjoy the Services we provide to our Members.
(B) e-Coupon Redemption
If you wish to obtain e-Coupons at our coupon redemption counters, we will collect your following additional personal data:
Your name as stated on your Hong Kong identity card or your travel document
Your nationality as stated on your Hong Kong identity card or your travel document
The first 4 digits of your Hong Kong identity card or your travel document number
Boarding pass (for travellers only)
Company name (for airport staff only)
Expiry date of your ARA Permit or CMC (for airport staff only)
Credit card sales slip/ mobile payment record of the relevant transaction
Credit card(s) used in the relevant transaction
(C) Car Park Booking
If you wish to book a parking space at any of our car parks, we will collect your following additional personal data:
Credit card number (first 6 digits) or Octopus card number (last 4 digits)
Car license plate details
Flight information (date of departure and flight number)
(D) HKairport Shop
If you wish to make purchase at HKairport Shop and receive any order-related notifications, we will collect your Email address if the same has not been provided during the registration of the Account.
(E) Food Ordering System
If you wish to place an order on Food Ordering System, we will collect your title and name, your mobile phone number and email address (if the same have not been provided during the registration of the Account) for receiving any notifications relating to the Services, including order confirmation as digital receipt.
(F) Point Redemption
If you wish to obtain points, we will collect your following additional personal data:
Sales receipts containing, among others, the merchant name, purchase date, sales item and sales amount
Credit card sales slip/ mobile payment record of the relevant transaction
(G) Third Parties’ Personal Data
(H) Use of Websites, Apps or Online Platforms
When you use any of our website(s), app(s) or our other online platform(s), we will collect your personal data as follows:
We automatically collect data relating to your online session, to gather statistical information on our server’s usage and to help us better meet your demands and expectations. This may include but is not limited to your mobile device information, including information on (i) the type of device, (ii) type and version of your browser, (iii) type and version of your operating system, (iv) your IP address, and (v) domain name.
We use a unique identifier to track your use of our website(s) or app(s) across multiple devices so that your sessions are reported on our system as a single user rather than as multiple users.
We use analytics tools to measure how you interact with content on our website(s) and the app(s). If you log in to our website(s) or app(s) via your social media accounts, we will collect information you have consented to give us via the relevant social media site and link your interaction with us to such information. Where you have consented to direct marketing, we may also engage social media sites to show you advertisements that are customised based on your interaction with us.
We may collect your physical location data through your Wi-Fi enabled mobile device. We use these data to determine customer population and to help us study your activity patterns and preferences in order to improve our service. We may use your location data to provide you with personalised location-based services and content. Where you have consented to receive direct marketing, we may provide you with targeted advertisements, content, features, deals and offers.
If you are browsing our website(s) (whether as a guest or as a Member), it (they) may place a cookie on your computer that identifies your computer to us and allows us to personalise your preferences.
Cookies are small information files stored on your hard drive and are automatically accepted by most browsers. It does not allow us to access the rest of your computer or your personal data. Please change your browser’s settings if you do not wish to accept cookies. Please note that you may not be able to use all features and services offered on our website(s) or app(s) if your browser does not accept cookies.
(I) Personal Data collected by third parties
We may feature embedded links, “share” buttons or widgets on our websites or app(s) which enable you to connect to third party sites, including social media sites. These third party sites may set cookies which can identify you as an individual when you are logged in to their services. We do not control these cookies or how these sites collect and handle your personal data.
If the Services you use require payment of money, you will be redirected to a secure third-party website belonging to our payment gateway service provider to complete payment of any purchase. Payment-related personal data (including but not limited to the cardholder’s full name, card number prefix, cardholder’s billing address, card verification value (CVV) and card expiry date) will be collected by the payment gateway service provider for processing your order’s payment as well as other incidental purposes. We will not be able to provide the Services to you if you do not provide the data.
You should read the respective third-party sites’ privacy policies before submitting any data to these sites.
(J) Other Personal Data
You may from time to time provide us with other personal data when you place an order for Services via the Account, use our Services as a guest, provide feedback to us (such as via a survey) or participate in our promotion and events.
Use of Your Personal Data
We, and our contractors who are involved in the provision of Services, will use the personal data you provide to us for the following purposes (and any purposes directly related to these purposes) (collectively, the “Purposes”):
To provide Services to you (including assessing any application for, administration and improvement of such services) as well as to administer and manage such other associated privileges such as participating in our special promotion campaigns;
(For e-Coupon redemption): To verify your eligibility to redeem e-Coupons in accordance with the rules of our Cash Coupon Programmes;
To analyse trends, usage, foot traffic, activity patterns, preferences, demographics and traveller behaviour with us (whether on an individualised or aggregated basis) or for the purpose of carrying surveys;
To contact you for and/or carry out direct marketing activities in connection with the shopping, dining, entertainment and service promotions at HKIA, including without limitation providing you with targeted and/or location-based advertisements, content, features, deals and offers; and
For continuous improvement of passenger experiences at HKIA.
In order for us to carry out any direct marketing activities (including those as described under paragraph 19), we will seek your consent (as necessary) or otherwise allow you to opt-out at the time when we collect your relevant personal data. You will be able to opt-out or unsubscribe from time to time from receiving further direct marketing communications from us on HKairport Rewards, HKG My Flight mobile app and HKairport Shop or by contacting us (see “Our Contact Details” section below).
Security and Protection of Your Personal Data
We protect the personal data that you provide to us by reasonable physical, electronic and managerial measures. Please understand that despite our efforts, no data security measures can guarantee 100% security at all times.
All personal data will be encrypted until the data is deleted in accordance with paragraph 23.
Retention of Personal Data
We will only retain any personal data which we can use to directly identify you for as long as it is necessary to fulfil the Purposes, and we will delete the same thereafter. In the event that you choose to delete your Account with us, we will delete such personal data as soon as reasonably practicable after we receive such notification from you.
We will only retain your other data in an anonymised format for statistics and research purposes to assist in the continuous improvement of HKIA as well as passenger experience at HKIA. We may share statistical reports with aggregated non-personal data to third parties.
Notwithstanding the aforesaid, if any personal data (including the aforesaid personal data which can be used to directly identify you) is required as specified under the applicable laws or in connection with any legal proceedings, the same will be retained for a longer period but we will take all practicable steps to ensure that such data will not be kept longer than is necessary for the fulfilment of such purposes.
Disclosure of Your Personal Data
Your personal data will be kept confidential and will not be disclosed to any third party except for such disclosure as allowed under the Personal Data (Privacy) Ordinance (“PDPO”) or to such third party (who may be located and thus may use your personal data outside your country of residence) as provided below:
Any financial institutions, charge or credit card issuing companies, credit information or reference bureaus, or collection agencies where necessary to establish and support the payment of any products and Services being requested by you; and
Any other third party where such disclosure is mandated by statutory or contractual obligations or as required by law or court of law, or where such disclosure is necessary to protect our interests (as permitted by law).
Your Right of Access and Correction of Personal Data
You have the right to access, verify or update any of your personal data that we hold. You can do so by logging in to your Account. Alternatively, you may request access from the AA and also request the AA to correct the personal data that you have accessed if such data is inaccurate. An access request form can be downloaded from the website of the Office of the Privacy Commissioner for Personal Data, Hong Kong. We will handle your request as soon as possible. Please note that under PDPO, the AA has the right to charge a reasonable fee for complying with a data access request. Data access and correction requests can be addressed to our General Personal Data Officer (see “Our Contact Details” section below).
Our Contact Details
General Personal Data Officer
Airport Authority Hong Kong
1 Sky Plaza Road
Hong Kong International Airport
Where these terms and conditions are available in other languages, the English version shall be the governing version and shall prevail whenever there is a discrepancy amongst versions.