Delivery orders will be arranged by SF Express due to the closure of Hongkong Post. Please be noted that in-door delivery by SF Express to Tsz Wan Shan is temporarily suspended, customers have to pick up at their orders at the nearest SF Express location.

Orders pickup at Arrivals Level will be affected due to the temporary closure of HKairport Shop Concierge (Arrivals) & Duty Zero Spirits Pickup Store (Arrivals).

For any enquiries, please contact our 24-hour hotline at (+852) 2183 5111, and stay tuned with our website for further service updates.
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Earliest Pickup Time

Pickup Location (General)

HKairport Shop Concierge (Departures)
LOCATION : Near Gate 5, L6, Departures Level, Terminal 1 (restricted area)
OPENING HOURS : 06:00 - 01:00 (HKT)
HKairport Shop Concierge (Departures)
LOCATION : Near Gate 5, L6, Departures Level, Terminal 1 (restricted area)
OPENING HOURS : 06:00 - 01:00 (HKT)
HKairport Shop Concierge (Arrivals)
LOCATION : Near Transfer Desk E1, Arrivals Level (L5), Terminal 1 (Restricted Area)
OPENING HOURS : Temporarily Closed
HKairport Shop Concierge (Arrivals)
LOCATION : Near Transfer Desk E1, Arrivals Level (L5), Terminal 1 (Restricted Area)
OPENING HOURS : Temporarily Closed
HKairport Shop Concierge (Non-restricted area)
LOCATION : Customer Services Centre, between Aisles E & F, L7, Check-in Hall, Departures Level, Terminal 1
OPENING HOURS : 06:00 - 01:00 (HKT)
HKairport Shop Concierge (Non-restricted area)
LOCATION : Customer Services Centre, between Aisles E & F, L7, Check-in Hall, Departures Level, Terminal 1
OPENING HOURS : 06:00 - 01:00 (HKT)

Pickup Location (For Spirit Only)

Duty Zero Spirits Pickup Store – Wine Cellar (Departures)
LOCATION : Near Gate 5, L6, Departures Level, Terminal 1 (restricted area)
OPENING HOURS : 10:00 - 19:00 (HKT)
Duty Zero Spirits Pickup Store – Wine Cellar (Departures)
LOCATION : Near Gate 5, L6, Departures Level, Terminal 1 (restricted area)
OPENING HOURS : 10:00 - 19:00 (HKT)
Duty Zero Spirits Pickup Store (Arrivals)
LOCATION : Near Transfer Desk E2, Arrivals Level (L5), Terminal 1 (Restricted Area)
OPENING HOURS : Temporarily Closed
Duty Zero Spirits Pickup Store (Arrivals)
LOCATION : Near Transfer Desk E2, Arrivals Level (L5), Terminal 1 (Restricted Area)
OPENING HOURS : Temporarily Closed
Want to know the way to the HKairport Shop Concierge?
Download the “HKG MyFlight” mobile app for the direction to the concierge.
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