Orders pickup at Arrivals Level will be affected due to the temporary closure of HKairport Shop Concierge (Arrivals) & Duty Zero Spirits Pickup Store (Arrivals).

For any enquiries, please contact our 24-hour hotline at (+852) 2183 5111, and stay tuned with our website for further service updates.
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Earliest Pickup Time

Pickup Location (General)

HKairport Shop Concierge (Departures)
LOCATION : Near Gate 5, L6, Departures Level, Terminal 1 (restricted area)
OPENING HOURS : 06:00 - 01:00 (HKT)
HKairport Shop Concierge (Departures)
LOCATION : Near Gate 5, L6, Departures Level, Terminal 1 (restricted area)
OPENING HOURS : 06:00 - 01:00 (HKT)
HKairport Shop Concierge (Arrivals)
LOCATION : Near Transfer Desk E1, Arrivals Level (L5), Terminal 1 (Restricted Area)
OPENING HOURS : Temporarily Closed
HKairport Shop Concierge (Arrivals)
LOCATION : Near Transfer Desk E1, Arrivals Level (L5), Terminal 1 (Restricted Area)
OPENING HOURS : Temporarily Closed
HKairport Shop Concierge (Non-restricted area)
LOCATION : Customer Services Centre, between Aisles E & F, L7, Check-in Hall, Departures Level, Terminal 1
OPENING HOURS : 06:00 - 01:00 (HKT)
HKairport Shop Concierge (Non-restricted area)
LOCATION : Customer Services Centre, between Aisles E & F, L7, Check-in Hall, Departures Level, Terminal 1
OPENING HOURS : 06:00 - 01:00 (HKT)

Pickup Location (For Spirit Only)

Duty Zero Spirits Pickup Store – Wine Cellar (Departures)
LOCATION : Near Gate 5, L6, Departures Level, Terminal 1 (restricted area)
OPENING HOURS : 08:30 - 17:30 (HKT)
Duty Zero Spirits Pickup Store – Wine Cellar (Departures)
LOCATION : Near Gate 5, L6, Departures Level, Terminal 1 (restricted area)
OPENING HOURS : 08:30 - 17:30 (HKT)
Duty Zero Spirits Pickup Store (Arrivals)
LOCATION : Near Transfer Desk E2, Arrivals Level (L5), Terminal 1 (Restricted Area)
OPENING HOURS : Temporarily Closed
Duty Zero Spirits Pickup Store (Arrivals)
LOCATION : Near Transfer Desk E2, Arrivals Level (L5), Terminal 1 (Restricted Area)
OPENING HOURS : Temporarily Closed
Want to know the way to the HKairport Shop Concierge?
Download the “MyHKG” mobile app for the direction to the concierge.
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